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Privacy Policy

Last updated: April 1, 2026

We are committed to protecting your privacy and ensuring the security of your personal and health information. Learn how we collect, use, and safeguard your data.

Introduction

At Cybalife ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

Your Privacy Matters: We handle your health information with the highest level of care and security, following all applicable privacy laws and regulations.

1. Information We Collect

Personal Information

We may collect information that you provide directly to us, including:

Name, email address, phone number
Date of birth and gender
Account credentials
Payment and billing information

Health Information

We may collect health-related information including:

Medical history and symptoms
Consultation records
Prescription information
Test results and lab data

⚠️ All health information is encrypted and stored securely

Automatically Collected Information

When you use our Platform, we automatically collect:

Device information and IP address
Browser type and OS
Usage data and patterns
Cookies and tracking data

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our healthcare services
  • Facilitate consultations and connect you with healthcare providers
  • Process payments and manage your account
  • Send you important notifications and updates
  • Analyze usage patterns to improve user experience
  • Comply with legal obligations and regulatory requirements
  • Prevent fraud and ensure platform security

3. Information Sharing and Disclosure

🔒 We do not sell your personal or health information.

We may share your information in the following circumstances:

With Healthcare Providers

To facilitate consultations and medical services you request

Service Providers

With trusted third-party service providers who assist in operating our Platform

Legal Requirements

When required by law, court order, or governmental authority

Business Transfers

In connection with a merger, acquisition, or sale of assets

With Your Consent

When you explicitly authorize us to share your information

4. Data Security

We implement industry-standard security measures to protect your information:

End-to-end encryption for sensitive health data
Secure socket layer (SSL) technology
Regular security audits and assessments
Access controls and authentication
Secure data storage and backup
Multi-factor authentication available

Note: While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Your Rights and Choices

You have certain rights regarding your personal information:

Access

Request access to your personal information

Correction

Request correction of inaccurate information

Deletion

Request deletion of your information (subject to legal requirements)

Portability

Request transfer of your data to another service

Opt-out

Opt out of certain communications and data processing

Account Settings

Update your account information and preferences anytime

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

7. Children's Privacy

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email

privacy@cybalife.com

Phone

+234 XXX XXX XXXX

Address

Lagos, Nigeria